Terms of Service

By creating an account, accessing, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and any order form, statement of work, or product-specific terms that reference these Terms (together, the “Agreement”).

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” will refer to both you individually and that organization. If you do not have such authority, or you do not agree to these Terms, you must not use the Service.

• Account — the unique user record created when you register for the Service.
• Customer — the individual or legal entity that has accepted these Terms.
• Authorized User — an employee, contractor, or agent of the Customer granted access to the Service through the Customer's account.
• Intelligence — alerts, reports, scores, indicators, evidence packs, and other data we make available through the Service.
• User Content — any data, files, evidence, brand keywords, comments, or other material you submit to the Service.
• Documentation — the published guides, API references, and policies that describe how the Service operates.

• You must be at least 18 years old to create a FraudRadar account.
• You must provide accurate, current, and complete information during registration and keep it up to date.
• You may not use the Service if you are barred from doing so under applicable law, or if you are located in, organised under the laws of, or ordinarily resident in a country subject to comprehensive UK, EU, US, or UN sanctions.
• You may not use the Service if you have previously been suspended or removed by FraudRadar.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately at support@fraudradar.co.uk of any unauthorized access or suspected compromise.

• Do not share your password or transfer your account to another person.
• Use a unique, strong password and enable multi-factor authentication when available.
• You are responsible for the acts and omissions of every Authorized User on your account.
• We may suspend accounts showing signs of compromise to protect users, and we may require you to reset credentials.

The Service is offered on monthly, annual, and custom enterprise subscriptions. Each plan describes the features, usage limits, and support levels included. We may introduce, change, or retire plans, features, and limits, and where the change is material we will give reasonable advance notice.

• Free trials, if offered, convert to a paid subscription at the end of the trial unless cancelled before then.
• Beta or “early access” features are provided “as is” and may be modified, suspended, or withdrawn without notice.
• Usage above an entitlement may incur overage fees as set out on your order or on the pricing page.

Paid plans renew automatically at the end of each billing cycle until cancelled. Fees are billed in advance and are non-refundable except where required by law. You authorize us and our payment processor to charge your selected payment method for all applicable fees and taxes.

• All amounts are stated exclusive of VAT, GST, sales tax, or other applicable taxes unless explicitly stated otherwise.
• You are responsible for providing accurate billing and tax information (including VAT numbers where applicable) and updating it promptly when it changes.
• You can cancel at any time from your account; access continues until the end of the paid period and no pro-rata refunds are issued.
• We may change pricing with at least 30 days' notice before your next renewal; continued use after the change confirms acceptance of the new pricing.
• Invoices not paid by the due date may accrue interest at 4% per annum above the Bank of England base rate, and we may suspend access until the balance is cleared.

Your use of the Service is also governed by our Acceptable Use Policy (“AUP”). You agree not to misuse the Service, including by attempting to access data that does not belong to you, reverse engineering, scraping beyond documented API limits, or using the Service to send unlawful communications. Breach of the AUP is a breach of these Terms.

When you submit scam reports, evidence, brand keywords, or other content (“User Content”), you grant FraudRadar a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, and create derivative works from that content solely to operate, improve, secure, and promote the Service, and to share aggregated or de-identified intelligence with the wider anti-fraud community.

• You represent that you have all necessary rights to the User Content you submit and that it does not violate any law or third-party right.
• You retain ownership of your User Content; nothing in these Terms transfers title to FraudRadar.
• We may remove or refuse to publish User Content at our reasonable discretion, particularly where it appears unlawful, defamatory, or non-compliant with the AUP.
• You should keep your own copies of evidence — we are not a system of record and do not guarantee long-term storage of every submission.

If you choose to provide feedback, ideas, or suggestions about the Service (“Feedback”), you grant FraudRadar an unrestricted, perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including incorporating it into the Service, without any obligation to you.

FraudRadar curates intelligence from multiple sources, including open-source research, partner feeds, and submissions from the public. While we take reasonable care to verify alerts and reports, the Service is provided for informational purposes only and does not constitute legal, financial, regulatory, investigative, or other professional advice. You are responsible for independently verifying any action you take — including takedown requests, customer communications, or law-enforcement referrals — based on FraudRadar intelligence.

The Service may integrate with or link to third-party products, sites, or services (for example, registrars, hosting providers, payment processors, identity providers, or analytics tools). We do not control these third parties and are not responsible for their content, availability, or practices. Your use of those services is governed by the third party's own terms.

The Service, including all software, designs, text, graphics, logos, and trademarks, is owned by FraudRadar or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose during the subscription term.

“FraudRadar” and our logo are trademarks of International Fraud & Investigation Services Ltd. You may not use them without our prior written consent except to factually identify the Service.

Each party may receive information from the other that is marked confidential or that should reasonably be understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, protect it with at least the same degree of care it uses for its own confidential information (no less than reasonable care), and not disclose it to third parties except to employees, contractors, and advisers bound by equivalent confidentiality obligations.

Our processing of personal data in connection with the Service is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement (available on request) applies and is incorporated into these Terms.

We target 99.9% monthly uptime for the production Service, excluding scheduled maintenance and force majeure events. Standard support is provided by email within one business day; faster response times and dedicated channels are available on enterprise plans as set out in the applicable order.

We may suspend or terminate your access to the Service at any time, with or without notice, for any breach of these Terms, to comply with law, to protect the Service or other users, or for non-payment. You may stop using the Service and close your account at any time from the Profile screen.

• On termination, your right to access the Service ends immediately.
• We may retain User Content and account data as needed to comply with our legal obligations or as described in our Privacy Policy.
• Provisions that by their nature should survive termination (including payment, IP, confidentiality, disclaimers, indemnities, and limitations of liability) will survive.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. FraudRadar does not warrant that the Service will be uninterrupted, error-free, completely secure, or that any specific scam, domain, or actor will be detected, removed, or disrupted.

To the maximum extent permitted by law, FraudRadar will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, business, data, goodwill, or anticipated savings, arising from or related to your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim relating to the Service will not exceed the greater of (a) £100 or (b) the amount you paid FraudRadar in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

You agree to defend, indemnify, and hold harmless FraudRadar and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your violation of these Terms or the AUP, (c) your User Content, or (d) your violation of any law or third-party right.

You agree to comply with all applicable export, re-export, and sanctions laws and regulations, including those of the United Kingdom, the European Union, and the United States. You will not use, export, or re-export the Service in violation of those laws.

Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, labour dispute, internet or telecommunications failure, or denial-of-service attack.

You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, on notice to you.

These Terms are governed by the laws of Scotland. Any dispute arising out of or in connection with these Terms or the Service will be resolved exclusively in the courts of Scotland, and you consent to the personal jurisdiction of those courts. Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through written notice and discussion for at least 30 days.

Notices to FraudRadar must be sent to support@fraudradar.co.uk with a copy by post to the registered address below. We will send notices to the email address on your account; you are responsible for keeping it current.

These Terms, together with documents they reference, constitute the entire agreement between you and FraudRadar concerning the Service and supersede all prior agreements on the same subject. If any provision is held unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right is not a waiver of that right.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Continued use after the effective date means you accept the updated Terms; if you do not agree, you must stop using the Service and may cancel your subscription.

International Fraud & Investigation Services Ltd, 3 Third Floor, Hill Street, New Town, Edinburgh, Scotland, EH2 3JP. Questions about these Terms? Contact support@fraudradar.co.uk.